Stack's Live™ Bidding Tutorial
This tutorial will give you an introduction to the live online bidding portion of our web site. This tutorial will give you an introduction to the live online bidding portion of our web site.

How do I bid in a sale with Stack’s Live?
Simply select the ‘Live Bidding’ icon and you will be redirected to a page allowing you to enter the sale via Stack’s Live or Stack’s at Home.

How is Stack’s Live different from other online auctions?
Stack’s Live provides live audio and video feeds auction events for salerooms worldwide, and the ability to bid in real time. When you bid from your computer with Stack’s Live, you are competing with bidders in the saleroom where the auction is being conducted.

Who developed the Stack’s Live bidding application?
Xcira, Inc -formally Auction Management Systems Inc
410 S. Ware Blvd. Suite 900
Tampa, FL 33619

Who should I contact if I experience technical problems with Stack’s Live?
Stack’s has partnered with a help desk to assist in answering calls during an auction.   The help desk number is 1-888-228-0264

What are the minimum system requirements for Stack’s Live?
• Pentium III or higher (Best results with Pentium IV or higher)
•Operating systems
     - MS Windows XP (service pack 2 and higher)  (Click here for detailed system requirements for Windows XP Home Edition and Windows XP Professional)
     - MS Windows Vista (Click here for detailed system requirements for Windows Vista)
     - MS Windows 7 (Has only been tested with pre-release versions)
     - Apple Mac OSX (Leopard)
• Monitor capable of 1024 x 768 resolution with 16-bit color
• Web browsers
     - Internet Explorer Versions 6(SP3) or 7 or 8
     - Firefox Version 2.0.0.20 or higher
     - Safari Version 3, 4
• High speed broadband Internet connection 500kbs or better
• Sound card and speakers
• Adobe Flash version 9.0.115 or higher must be installed and enabled in each browser used in order to hear prompts or live auction audio. (Click here to install the latest version of Flash)
• System configuration must support the following
     - JavaScript execution must be enabled in the browser
     - Browser “Security” settings should be set to medium-high or lower
     - Browser “Trusted Sites” should be set to medium or lower
     - ActiveX must be installed and enabled in Internet Explorer
     - Display of pictures must be enabled in the browser
     - Session cookies must be allowed

Can I access Stack’s Live from a corporate network?
If you are accessing Stack’s Live from a corporate network that may have an Internet proxy server or personal or corporate firewall, the following commonly used protocols and ports must be enabled for access:
• Port 80 (HTTP)
• Port 443 (SSL over HTTP)
• Port 8080 (HTTP)
• Port 8000 (HTTP)
• Port 1935 (RTMP) for Flash live audio

If you are unable to access the audio or video, your network may block access to Flash-based or HTTP Streaming content. Please contact your technical support representative to enable access. You may need to have elements of the application “white listed” before you can access the system. If you need to further restrict port 1935 access, limit access to the following CDNs (Content Distribution Networks) that provide live audio and/or video distribution:

Host: IP

fmce.chg005.internap.com: (74.201.0.6)
fmce.lax011.internap.com: (74.201.25.2)
fmce.sje008.internap.com: (64.7.222.3)
fmce.wdc007.internap.com: (69.88.146.2)
fmce.tor002.internap.com: (70.42.27.3)
fmce.ams002.internap.com: (69.88.148.2)
fmce.lon004.internap.com: (77.242.194.2)
livedca.fms.edgecastcdn.net: (8.5.250.140)
livelax.fms.edgecastcdn.net: (8.5.250.139)
livelhr.fms.edgecastcdn.net: (8.5.250.141)